It is the sender's responsibility to ensure the recipient is aware that the freight is being sent. Where possible BA World Cargo will advise the recipient when their freight has arrived at destination and where to collect them.

Goods must be cleared by the local Customs authorities before they can be collected.

For local information, please contact the BA World Cargo worldwide office at destination for more information about importing goods, charges (including storage), payment and delivery arrangements, and acceptable photographic proof of identity.

Once the freight is cleared, go to the import office at the destination station with photographic proof of identity (driving licence or passport, or similar according to local regulations) and details of the goods eg a copy of the air waybill. It is unlikely that BA World Cargo, or its agents, would be able to correctly identify your goods without the number of the air waybill.

Before the goods are released, all charges (including storage charges) must be paid.

Collecting your freight in the UK

Collect your freight from:

• London Heathrow: the customer reception area at Premia (see map)
• London Gatwick: the cargo terminal (see map)
• Manchester: the cargo terminal (see map)