| P R O D U C T S - Constant Fresh |
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A consistently delivered service ensuring your products arrive faster and fresher.
Your Benefits:
Reassurance
Speed, reliability and the reassurance of our expertise in acceptance and handling -ensuring your products are transported under the right conditions to optimise their shelf life.
Acceptance check
To ensure your perishable goods are transported in the right condition throughout their journey, we have introduced temperature acceptance checks to aid the temperature management of your products.
Perishable Handling Centre (PHC) at London Heathrow
A unique, dedicated on airport handling and distribution centre offering an extensive range of value added services in a temperature-controlled environment. Incorporates a Border Inspection Post approved by the EU and DEFRA.
Reliable Results
You will be given a definite collection time for your freight and documents at the time of booking.
Our Commitment
Should your cargo not fly as booked, we will contact you within 4 hours of your Scheduled Time of Departure (STD) to let you know and we will ensure that your freight always arrives at its destination within 24 hours of your original Scheduled Time of Arrival (STA).
Product Specification:
Freight and document cut-off time:
3-6 hours before STD (local standards)*
Document availability time:
2 hours after STA*
Freight Availability time:
3-6 hours after STA (local standards)*
Connection time at London airports:
Subject to schedule*
Recovery commitment:
If we are unable to fly your freight as booked, you will be contacted within 4 hours of STD (or Actual Time of Departure if applicable). In such situations, we will ensure that your freight arrives at its destination station within 24 hours of original STA**
Booking Window:
STD minus 14 days until no more capacity is available
BSA & Permanent Booking available:
Yes
Maximum Weight:
There is no product limit, but aircraft specific limits may apply.
Maximum Volume:
There is no product limit, but aircraft specific limits may apply
Restrictions:
Flights operated by BA only.
*Selected flows of cargo have longer cut-off times, minimum connection times and availability times due to local circumstances such as increased security.
Please check with your local British Airways World Cargo representative for further details.
** If we are unable to contact you outside normal working hours, you will be phoned first thing the next working day.
Contact your local British Airways World Cargo office for further details.
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