| P R O D U C T S - Courier |
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A priority service with fast turnaround times and minimal paperwork.
Your Benefits:
Flexibility
If your shipment weighs less than 300kg, no pre-notification is required - giving you the flexibility to make last minute decisions. You can also check it in from as little as 60 minutes before Scheduled Time of Departure (STD).
Recovery commitment
In the unlikely event that your shipment does not fly as booked, we will contact you within two hours of your STD to let you know. We then ensure that your shipment arrives at its destination within 24 hours of your original Scheduled Time of Arrival (STA).
Convenient network
British Airways World Cargo gives you access to the world's largest route network, with nearly 200 destinations in over 80 countries.
View our worldwide timetable. Select your product, route and date and then see the options anywhere on our global network.
Product Specification:
Freight and document cut-off time:
60 minutes before STD*
Freight and document cut-off times at LHR are 90 minutes before STD
Freight and document availability time:
60 minutes after STA*
Connection time (LHR to LHR or LGW to LGW only):
180 minutes minimum (subject to schedule)
Connection time between London airports (e.g. LHR to LGW):
Subject to schedule
Recovery commitment:
If we are unable to fly your freight as booked, you will be contacted within 2 hours of STD (or Actual Time of Departure if applicable). In such situations, we will then ensure that your freight arrives at its destination within 24 hours of STA*
Booking window:
No booking required for shipments under 300kg
Prior notification required for larger shipments
Permanent booking available:
Yes
Weight:
Up to 32 kg per piece (1000kg per consignment)
Volume:
Maximum piece sizes may apply. Please contact your local representative for details
Restrictions:
Flights operated by BA only
No perishables, dangerous goods, livestock or human remains
No customs productions
*Available at most destinations, please check with your local representative for details
Contact your local British Airways World Cargo representative for further details.
Courier Services
Retail Courier - Some countries insist on courier material being accompanied by a passenger (onboard courier) flying on the same aircraft, with the Courier Company responsible for purchasing the ticket for the onboard Courier.
Wholesale Courier - material is delivered by a Courier Company to the British Airways World Cargo facility or Passenger terminal. From here World Cargo carries the material on your behalf to the designated destination. This service is offered airport-to-airport only. It is the responsibility of the Courier Company to make the necessary presentations to customs at either end of the route.
What is a Courier Baggage Voucher (CBV)?
The CBV acts as a receipt for the acceptance of material and also as a basis for the invoice from British Airways World Cargo to the customer. Our 'Conditions of Contract' are printed on the reverse of the CBV, including our liability limits for all goods accepted by British Airways World Cargo.
Courier material will only be accepted for travel if accompanied by a CBV, whether its destination is international or domestic. This is a legal requirement and there are no exceptions.
How to complete a CBV
- The address of the consignor and consignee and the contact name and telephone number and British Airways World Cargo account number must be completed.
- In those cases where a Courier accompanies the material, it is essential that the box marked 'H' is ticked and that the passenger's name and ticket number are completed.
- The respective boxes must be ticked for 'Documents' and/or 'Dutiables'.
- Every CBV presented must be signed in the appropriate area.
- All EEC countries to complete the section regarding 'Community Goods'. It is the responsibility of the Courier Company to complete this.
- All through transhipment bags for EEC destinations must have EEC Status Codes.
- Transhipments are automatically through tagged from origin to final destination.
Acceptance guidelines for Courier
Courier material can be carried inside any plastic, canvas or hessian sack, which is sufficiently large and strong to carry the various items from a consignor to a consignee between airports. Each bag can weigh no more than 32kgs. There is no maximum consignment weight, it is only restricted by the availability of space on the aircraft.
All courier bags must be securely tied at the neck of the bag. All bags should be tagged and labelled appropriately to ensure that all regulations and procedures are complied with at origin and destination.
Frequently Asked Courier Questions
How can I become an on-board Courier?
Call our British Airways Onboard Courier line on 0870 3200301. They will provide you with details of couriers currently needed.
How do I make a booking for Courier?
You don't actually need a booking. However, you must have
a Courier account with us and based on the amount of business you do with us, will be allotted capacity on relevant flights. To open an account with us, please call 00 44 (0)20 8738 4555 or fax 00 44 (0)20 8738 4986.
How do I know my Courier material has arrived?
If you are one of our customers based in the UK, you can obtain this information by calling 08702 401020. If you are an overseas customer, please call +44 20 8757 9700.
For more information on our Courier Services, contact your local British Airways World Cargo office.
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